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Terms & Conditions
References made to “Regis Medical” may include Regis Medical as a corporate legal entity and/or one or more of the brand divisions, including:
(a) Regis Medical Clinics
(b) Regis Medical Acupuncture service
(c) Regis Medical Physiotherapy services
Thank you for visiting the Regis Medical website (“Website” – www.regismedical.com). By accessing this Website and/or using the online services, you shall be deemed to have accepted to be legally bound by these terms and conditions of use. If you DO NOT AGREE to any of these terms and conditions of use, please immediately discontinue your access to this Website and/or use of the online services.
We may modify, vary, or amend these terms and conditions of use at any time and any such modifications, variations or amendments shall be effective immediately upon posting on this Website. Any use of this Website thereafter shall be deemed to be acceptance of the amended terms and conditions of use.
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User’s Obligations / Legal Use
You shall not use the Website for any illegal, unlawful purpose or in any other manner inconsistent with the Terms of Use.
You shall not modify, reproduce, distribute, trade, sell, or employ for commercial or other purposes any part of the Regis Medical Sites and content without obtaining prior written consent from Regis Medical.
You are prohibited from violating or attempting to violate the security of the Website, including without limitation, the following:
- Accessing data or login into a server or account which you are not authorized to access.
- Attempting to probe, scan or test the vulnerability of the system or network to breach security or authentication measure without proper authorization.
- Attempting to interfere with the service to any User, host or network, via means of submitting a virus to the Website, overloading or spamming.
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Disclaimer
The information and online services contained in or accessed through this Website are designed for informational and educational purposes only. It should not be regarded as a substitute for any medical advice, nor should it be used for treatment or diagnosis purposes. If you have or suspect that you have a medical problem, please promptly consult a qualified medical professional. As with all medical conditions, there are exceptions and nuances to individuals’ condition and treatment modalities. We aim to provide only a general understanding for each section.
The contents of this Website are provided on and “as is” basis without warranties of any kind. Regis Medical makes no representation or warranty, either express or implied, as to the accuracy, reliability, completeness or fitness for any particular purpose of any information contained or referenced in this Website. Regis Medical does not assume any risk for your use of this Website.
Regis Medical shall not be liable for any direct, indirect, incidental, special or consequential damages whatsoever, including, without limitation, damages for loss of profit as a result of the access, use or the inability to use of this Website. Regis Medical does not make any warranty or guarantee that the availability of the contents through this Website and the online services will be uninterrupted, secured, error free or free of all viruses and/or other harmful elements.
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Indemnity
You agree to indemnify, defend and hold Regis Medical, its subsidiaries, and affiliates, and each of their directors, officers and employees harmless from all damages, losses, claims, liabilities, expenses and costs (including legal costs), in connection with or arising from (1) your access of this Website and/or use of the online services, (2) any violation of any of these terms and conditions of use.
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Regis Medical Personal Data Protection (PDPA)
We believe in protecting your privacy. We are committed to preserving the confidentiality of your personal information and data that you submit through Regis Medical Sites. This data is collected and processed for rendering medical services to meet your healthcare needs and they consist of identity data, contact data, account data and medical data.
To safeguard your personal data, all electronic and transmission of personal data are secured with appropriate security technologies.
We will not sell or otherwise provide your personal information to a third party (with exception of third parties in connection with provision, marketing or offering of Regis Medical services), or make any other use of your personal information or data for any purpose which is not incidental to your use of this Website or our services.
There are circumstances that require us to disclose or use the information to assist a bona fide law enforcement agency or any governmental or authorised agency responsible for government or public safety and/or security in the performance of their function as required by law.
We will retain your personal data for the duration required by MOH or any related governing body (whichever is longer). We will preserve the content of any email you send us if we believe we have the legal requirement to do so. Your email content may be monitored by us for trouble-shooting or maintenance purposes or in the event that any form of email abuse is suspected.
We may from time to time, use appropriate mechanisms which enable us to understand traffic patterns and profiles in order to serve you more efficiently. These mechanisms do not identify you personally but it may identify your device. You can set your browser to notify you when you receive a ‘cookie’ and this will provide you with an opportunity to either accept or reject it in every instance.
As a follow-up service, Regis Medical may share news, information and/or updates about related activities and/or services through mail, email and/or SMS. Please email Regis Medical at hello@regismedical.sg to be excluded from this.
Personal data and medical information may be transferred between entities within Regis Medical to facilitate continuity of care, holistic patient management, and the communication of information and services. (This is known as transfer of information) In summary, Regis Medical is committed to ensuring that your personal data is protected in accordance with the Personal Data Protection Act 2012. The collection, use and disclosure of your personal data, which will be obtained directly from you, or information we obtain as a result of our relationship with you, may include but is not limited to the following purposes:
- To render medical services and meeting your healthcare needs within Regis Medical.
- To transfer or share your data with other members of Regis Medical or third-party vendors engaged by us for the purpose of rendering medical care to you. These parties may be located outside of Singapore.
- To communicate with your employer or insurer for claims, reinsurance and compliance/audit purposes pertaining to your care.
- To respond to your enquiries and feedback as well as to provide advice and services for purposes of ensuring continuity of care.
- To provide you with marketing information about our goods and services.
- To notify you of our marketing events, initiatives, membership programmes, rewards schemes, offers and promotions.
- To comply with any applicable laws, regulations, guidelines or rules administered by, or to assist in law enforcement and investigations conducted by, any governmental or regulatory authority.
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Proprietary Rights
All trademarks, logos and all other intellectual property used in this Website are the property of Regis Medical and/or licensed to Regis Medical by third party identified in this Website. As such, you are not permitted to copy, reproduce, transmit, distribute, alter or otherwise use any of the content of this Website for commercial / personal gain, without the prior written permission of Regis Medical. You are granted a limited license to access and use this Website. Unless explicitly stated herein, nothing in these terms and conditions of use construed as conferring, by implication, estoppel or otherwise, any license or right to use any trademarks, logos and all other intellectual property appearing on this Website without the prior written consent of Regis Medical.
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Privacy Policy
Your privacy is important to Regis Medical. Your personal information given through online registration, appointment-making forms, feedback forms, or any other communication channel within this Website will be kept strictly confidential. Information collected is shared only with our authorised staff, for the purpose of providing better services. For example, our staff may contact you to confirm your appointment details. “Cookies” are small pieces of information that certain websites employ to store on the user’s hard drive, personalised browsing settings. Similarly, we may require cookies to help run certain services on this Website. You may set up your web browser security level to deny or accept cookies and if you do reject cookies from our site, some of our site may not work properly.
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Third Party Links
This Website may contain hyperlinks to other websites that are owned or operated by third parties. Such linked websites are not under the control of or maintained by Regis Medical and therefore Regis Medical is not responsible or liable for the contents or services available through any such websites. Use of the hyperlinks and access to such linked websites are entirely at your own risk.
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Governing Law & Jurisdiction
These terms and conditions of use shall be governed by and construed in accordance with the laws of the Republic of Singapore and all disputes relating to these terms and conditions of use shall be submitted to the non-exclusive jurisdiction of the Singapore courts.
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Indemnity
By accessing or using Regis Medical Sites, you agree to indemnify, hold harmless and defend Regis Medical, its subsidiaries, officers, directors, parents, employees, agents, affiliates, vendors or licensors, at all times from and against any claims, actions or demands, damages, losses, expenses and costs including, without limitation, reasonable legal and accounting fees, alleging or resulting from your use of and access to Regis Medical Sites or Services, and/or use of the online services using your user id and/or login password or OTP, or purchase or delivery of products, or your breach of the Terms of Use.
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Claims Against Regis Medical
To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of the Websites and/or Apps within 60 days from the date on which such claim or cause of action arose. Both parties agree to attempt in good faith to resolve such disputes through amicable negotiations, commenced by way of written notice. In event that amicable resolution is not achievable after 60 days of written notice, the dispute may be submitted by either party for resolution by the courts of Singapore which shall have exclusive jurisdiction.
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MOH Advisory
When health screening results are available, you are advised in accordance with the Ministry of Health (MOH) advisory issued August 2011, to be attended to by a medical practitioner. You are advised to consult a Regis Medical Doctor or any Doctor of your choice. Any follow-up where necessary, is to be arranged by yourself, at your own cost.
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Payment
By using our services, you undertake to be personally liable for and furnish payment for all fees and charges incurred, according to the fee schedule and terms in effect at the time they are incurred. You agree to furnish Regis Medical with a valid debit or credit card or online payment service account details (eg: PayNow & Alipay) and associated payment information and authorise Regis Medical to bill and charge the debit or credit card for such payment at the time they become due and payable. Should full payment not be received or verified, Regis Medical reserves the right not to fulfil requested services. You are solely responsible for verifying the terms of reimbursement with your employer, insurer or agent. Regis Medical offers no guarantee of such reimbursement.
You hereby consent to allow disclosure of the debit or credit card information by Regis Medical to the relevant payment processor, and such information shared for the purpose of collecting the said fees and charges.
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Refund Policy
Unless otherwise agreed by Regis Medical at its sole discretion, no refunds will be given for any services or products purchased.