Healthier SG Enrolment

IMPORTANT: Please Read Before Booking Your HSG Appointment

We are thrilled to partner with you for your healthcare needs under Healthier SG (HSG). To ensure a smooth visit and avoid unexpected out-of-pocket charges, please review our strict billing and subsidy policies below. Patients are responsible for verifying their own eligibility prior to their consultation.

1. No Retroactive Billing or Claims
   • Please declare your intent to utilise MediSave, CHAS, or Healthier SG benefits at the front desk before you see the doctor.
   • All government claims require upfront system verification.
   • We strictly cannot convert a private consultation or screening into a MediSave/HSG claim after the consultation has concluded.
2. CHAS & Subsidy Enrolment Must Be Done Upfront
   • To utilise CHAS subsidies at our clinic, your CHAS card must be active, valid, and presented at registration.
   • We cannot apply CHAS subsidies if you have not registered for a card or if your application is still pending.
   • Subsidies and claims cannot be backdated. If your card is not active at the time of your consult, standard private rates apply.
3. The "Free First Consult" Is a One-Time Only Global Benefit
   • Your first Healthier SG onboarding consultation is fully subsidised by the government, but this can only be claimed ONCE per lifetime, across all clinics in Singapore.
   • If you have already utilised your free first HSG consult at another clinic or polyclinic, you will be charged our standard private consultation rates for your visit today.
   • Action Required: Ensure your HSG clinic allocation is officially transferred to our clinic via the HealthHub app before your appointment.
4. MediSave Cannot Be Used for Private Health Screenings
   • MediSave is strictly regulated by the Ministry of Health (MOH) and is primarily designated for approved Chronic Disease Management Programme (CDMP) care, inpatient care, and specific nationally recommended basic screenings.
   • MediSave cannot be used to pay for private comprehensive health screenings, including (but not limited to) the items below.
   • Tests such as Iron panels, Vitamin D, Vitamin B12, Folate, and Hormonal profiles are considered private, elective diagnostics. They are not covered under MediSave, CHAS, or Healthier SG.
   • If you opt for our comprehensive "Essential" or "Essential Plus" screening packages, or request bespoke add-ons that are out of regular follow-up norms for Chronic Disease, these must be paid out-of-pocket (Cash/Credit) at full rates.

Thank you for your kind understanding and for helping to keep your patient journey smooth!